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David Miller added blog Health

2026-11-09 08:55:13 ·

How a Medical Office Virtual Receptionist Handles Referral Calls and Care Coordination

How a Medical Office Virtual Receptionist Handles Referral Calls and Care Coordination Referrals are the connective tissue of healthcare. A primary care physician sends a patient to a specialist, a specialist sends results back, and a hospital discharge team needs a follow-up visit booked within days. Every one of these handoffs usually starts with a phone call. When referral calls are missed,...

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Mark Kelly added blog Health

2026-11-10 10:30:14 ·

Medical Office Virtual Receptionist for Practices Relocating, Renovating, or Switching Software

Most practices plan carefully for big changes. They compare new locations, schedule contractors, and research software vendors for months. What they often underestimate is what happens to the phones in the middle of all that change. Boxes are packed, phone lines are being moved, the new scheduling system is half configured, and staff are splitting time between patients and the project. In that...

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