How a Medical Office Virtual Receptionist Handles Referral Calls and Care Coordination
How a Medical Office Virtual Receptionist Handles Referral Calls and Care Coordination
Referrals are the connective tissue of healthcare. A primary care physician sends a patient to a specialist, a specialist sends results back, and a hospital discharge team needs a follow-up visit booked within days. Every one of these handoffs usually starts with a phone call.
When referral calls are missed,...